Refund policy
RETURN & REFUND POLICY
We hope you love your Ôdyzzey order. If something isn't right, here's how returns, exchanges and refunds work.
Changed your mind?
You can return most items for a refund or exchange within **7 days of delivery**, provided they are unused, unopened, and in their original packaging with all tags and labels intact. Returned items are inspected on arrival before a refund is approved.
As we are an online store, please note that **if you return an item simply because you no longer want it, the shipping costs are for your account** — you arrange and pay for the courier back to us, and the original delivery fee is not refunded. Shipping is only ever on us when we've made a mistake or the item arrives faulty.
The following items cannot be returned for change of mind:
- Personalised and custom-made items (e.g. personalised cards, tissue packs, ribbons, and any item made to your specifications) — these are made just for you and cannot be resold
- Opened bath, body and fragrance products — for hygiene and safety reasons
- Gift cards
How to return an item
1. Email us at hello@odyzzey.co.za within 7 days of delivery with your order number and the reason for the return. Please don't send anything back before hearing from us — unrequested returns cannot be accepted.
2. Once your return is approved, package the item securely — the box and fill your order arrived in works perfectly — and send it to:
Ôdyzzey
36 Abrey Road,
Kloof, 3640
South Africa
3. For change-of-mind returns, return shipping is arranged and paid by you. We recommend using a tracked courier service, as we can't take responsibility for returns lost in transit.
Faulty, damaged or incorrect items
Please inspect your order when it arrives. If anything is defective, damaged in transit, or not what you ordered, email us at hello@odyzzey.co.za as soon as possible — ideally within 3 working days of delivery — with your order number and a photo of the issue, and we'll make it right with a replacement or a full refund, including shipping costs.
Refunds
Once we've received and inspected your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 5 working days of approval. Your bank or card provider may take a few additional days to reflect the amount.
For change-of-mind returns, the refund covers the item price; original shipping fees are not refunded. For faulty, damaged or incorrect items, we refund the full amount including shipping.
Exchanges
The fastest route to the item you want: return the original item, and once your return is approved, place a new order. If your item arrived faulty or damaged, we'll ship the replacement at our cost.
Questions? We're at hello@odyzzey.co.za.